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The Fort Frances Public Library Technology Centre is a dynamic community hub. Our mission is to provide evolving and superior library services in a safe and welcoming space for all. As one of our Public Service Clerks, Casual you will play an integral part in facilitating a warm and welcoming atmosphere in the Library.
Public Service Clerks assist with the provision of services to the public; including circulation, patron registration, reference services, readers’ advisory services, photocopying, and computer assistance. This position is casual with no guaranteed hours, and will include evenings and weekends. Please send a cover letter and resume by Monday October 5 at 5:00pm to:
Joan MacLean
CEO, Fort Frances Public Library Technology Centre
ceo@ffpltc.ca
601 Reid Avenue
Fort Frances, ON P9A 0A2
Performs circulation duties as necessary; checking out library material, discharging items, processing and renewing member registrations, shelving returned material, shelf-reading, taking hold requests, collecting fees and fines, taking registrations for programs, booking meeting rooms, assisting with photocopying, faxing and printing
• Handles cash and conducts opening and closing procedures
• Assists patrons with printing, photocopying, and faxing
• Handles routine complaints and refer unusual situations to the Library CEO
• Responds to patron questions and situations in accordance with library policy and in a manner to enhance the reputation of the library as a public service organization
• Performs reference and information services duties as requested; answering in-person, telephone, and e-mail queries
• Provides reader’s advisory services by suggesting materials appropriate to age, reading interest, and ability
• Assists patrons in locating material and information in the library, on the internet, and in the Library’s e-Resources.
• Instructs and assist library patrons in the use of the internet, numerous software applications,
online databases, and downloaded content
• Troubleshoots a variety of personal electronic device problems for patrons including smartphones, tablets, and laptops
• Assists individuals and groups utilizing conferencing and presentation equipment including, Smartboards; as well as providing assistance with adaptive technology and software
• Demonstrates a positive attitude and supports library goals and objectives
• Obligated to protect the privacy of library patrons who may be borrowing material dealing with confidential issues.
• Print 3D models using the 3D Printer for patrons as a part of the Quick Print service model
• Performs other duties as assigned
• High School Diploma
• Strong computer skills
• Strong customer service skills
• Ability to multi-task
• Ability to quickly learn and adapt to new technologies and initiatives
• The On-Call Library Assistant is irregularly scheduled and works on a call-in basis; including covering staff vacations or sick leave. Hours include evenings and weekends
• Works in a computerized public service environment
• Working conditions regularly involve a degree of mental stress and physical strain with the possibility of prolonged periods with irregular breaks
• Some element of personal risk involved in the performance of these duties
• Adherence to COVID-19 protocols and policies are required
• COVID-19 training will be supplied
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