Application Deadline
@
Position
Public Service Clerk - Casual/Call-inSupervisor
Chief Executive Officer
Employee Group
CUPE Local 65.15
Position Summary
The Fort Frances Public Library Technology Centre is a dynamic community hub. Our mission is to provide evolving and superior library services in a safe and welcoming space for all. As one of our Public Service Clerks – Casual/Call-in, you will play an integral role in facilitating a warm and welcoming atmosphere in the Library.
Public Service Clerks assist with the provision of services to the public including circulation, patron registration, reference services, readers’ advisory services, photocopying, and computer assistance. This position is casual with no guaranteed hours and will include evenings and weekends. Must be available on an on-call basis.
Direction of Others
- None
General Responsibilities
General Duties
- Performs circulation duties as necessary; checking out library material, discharging items, processing and renewing member registrations, shelving returned material, shelf-reading, taking hold requests, collecting fees and fines, taking registrations for programs, booking meeting rooms, assisting with photocopying, faxing and printing
- Handles cash and conducts opening and closing procedures
- Assists patrons with printing, photocopying, and faxing
- Handles routine complaints and refer unusual situations to the Library CEO
- Responds to patron questions and situations in accordance with library policy and in a manner to enhance the reputation of the library as a public service organization
- Performs reference and information services duties as requested, answering in-person, telephone, and e-mail queries
- Provides reader’s advisory services by suggesting materials appropriate to age, reading interest, and ability
- Assists patrons in locating material and information in the library, on the internet, and in the Library’s e-Resources.
- Instructs and assists library patrons in the use of the internet, numerous software applications, online databases, and downloaded content
- Troubleshoots a variety of personal electronic device problems for patrons including smartphones, tablets, and laptops
- Assists individuals and groups utilizing conferencing and presentation equipment, as well as providing assistance with adaptive technology and software
- Demonstrates a positive attitude and supports library goals and objectives
- Obligated to protect the privacy of library patrons
- Print 3D models using the 3D Printer for patrons as a part of the Quick Print service model
- Performs other duties as assigned
Eligibility Requirements
- Must be legally entitled to work in Canada and Ontario.
- Must provide a satisfactory Criminal Record Check and clear Vulnerable Sector Check prior to employment.
- Minimum Class “G2” Ontario Driver’s License (or equivalent) is preferred.
Working Conditions
- The Public Service Clerk - Casual/call-in is irregularly scheduled and works on a call-in basis, including covering staff vacations or sick leave. Hours include days, evenings and weekends
- Works in a computerized public service environment
- Working conditions regularly involve a degree of mental stress and physical strain with the possibility of prolonged periods with irregular breaks
- Some element of personal risk involved in the performance of these duties